Do you want to return your furniture pieces from Sabai? Don’t worry, we are going to review the return policy of Sabai and provide you with an easy guide on how to submit the return request.
Sabai is a US-based small furniture business that offers sustainable, comfortable, and affordable furniture pieces. You can shop for sofas, ottomans, chairs, tables, and home decor items from their website.
The return policy of Sabai allows customers to return their products in their original condition within 30 days after the order is delivered. To learn more about the return policy and how to submit a return request, you must read this article.
Can I Return My Orders From Sabai?
Yes, you can return your orders from Sabai if they are eligible for return or exchange within 30 days of delivery or 15 days for some items. If you return the products in its original form, you will receive the refund within 5-7 business days.
Sabai allows you to cancel your orders before it is shipped by the seller. In case your order has been shipped already but you do not need it anymore, you can send a return request to customer service once it is delivered to you.
What Is The Return Policy Of Sabai?
As per the return policy of Sabai, the furniture pieces can be returned within 30 days of the delivery. You cannot return a cushion or a part of the furniture, but the complete piece must be returned in its original condition and the original packaging. Items like rugs and tables can only be returned within 15 days of the delivery.
All the products go through a quality check and if it is approved, the refund will be initiated which will take around 5-7 business days to be credited to the original payment source. Products like home decor items, repairs, mattresses, etc are not eligible for return. A return processing fee is also applicable which is 10% of the total cost of the products.
How Can I Submit A Return Request On Sabai?
To initiate a return, you need to submit a request online. Click on this direct link to the return page and follow the below steps:
- Go to the return page and make sure you are logged in.
- Enter your name and address.
- Provide your contact information, phone number, and email ID.
- Enter your order number and the product you want to return.
- Write a valid reason for the return.
- Explain in detail the issues you are having with the products.
- Select whether you have the original packaging or not.
- Then click on Submit my return request.
After you have submitted the return request, the customer support team will contact you for further steps. The return fees will be 15% of the order value if you do not have the original packaging and need a new box.
What Are The Customer’s Feedback And Experiences With Sabai Returns?
Most of the customers are very much satisfied with their purchases from Sabai. The customer service is also very great and responsive. A customer commented that after years of use, the sofas are in great condition.
According to customer feedback, the sofas are of good quality and beautiful designs altogether at affordable prices. It is easy to contact customer support for any assistance regarding orders or returns.
Also, read Resa Return Policy Explained | Can You Return Resa Order?
Frequently Asked Questions
How Can I Contact Customer Support At Sabai?
To contact customer support at Sabai, you need to visit the contact page on their website and select your concern to send a request.
What Is Sabai Revive?
Sabai Revive is an initiative program by Sabai that allows Sabai customers to re-sell their pre-owned pieces by filling out a Buyback form online.
Conclusion
Not all the products we order online are eligible for a refund or exchange, so it is essential to check their policies before ordering or requesting a return. In this article, we have provided you with the information you should have about the return policy of Sabai.