Can I Return My Order From TOUS?

Have you purchased an order from TOUS and are you no longer in need of the item? You have the option to return your order, but before you do, be sure you understand the return policy and know which items can be returned.

TOUS is a jewelry brand in Spain where you can find trendy and authentic gold, silver, and diamond jewelry. You can also purchase watches, handbags, perfumes, and other items via official websites worldwide or physical stores in your area.

You can easily return your orders from TOUS within 30 days of the purchase only if your order is eligible for return or exchange. To learn more about the return policy and process of TOUS, make sure to read the article thoroughly.

Is TOUS Legit?

TOUS is indeed a legitimate seller of authentic jewelry and is a brand that was started over 100 years ago in 1920. They sell genuine and precious jewelry and other accessories. All of the products come with a warranty on manufacturing defects for two years.

The customers also get a certificate of authenticity along with their orders. Considering all the reviews and customer feedback, TOUS is surely a legitimate and trustworthy brand. They also offer easy return and refund policies.

What Is The Return Policy Of TOUS?

TOUS provides all customers with an easy 30-day return and exchange period on eligible items. The first thing you need to figure out is whether your item is eligible for a return or not. Products such as perfumes, cosmetics, and anything purchased during sales are ineligible for a return or exchange.

A return should be requested for all eligible products within 30 days of the purchase. If you have purchased the article from offline stores or airport stores, returns can only be done by visiting the store in person. A refund will be credited to the original payment source if the items are returned in the original condition.

How Can I Return My Order From TOUS?

A few things need to be kept in mind if you wish to return your orders from TOUS. Return should be done within 30 days, the item must be in original condition, sale receipt and the certificate of authenticity should also be returned to the following address:

TOUS USA Return Center

3325 NW 70th Avenue

Miami FL 33122

The following steps must be followed to return your orders with TOUS and get a refund:

1. Contact customer support to request the return.
2. You will receive the Return address label.
3. Then, you should pack the items properly.
4. The sales receipt and certificate of authenticity must be returned.
5. Then ship the parcel to their Return address.
6. Keep the shipping receipt as proof.
7. Once the items are returned, you will receive an email including the refund details.

Frequently Asked Questions

Conclusion

It is very important to review the return policy before placing an order online and make sure to check whether your items are eligible for return and exchange or not. We have covered TOUS’s return policy in this article, along with step-by-step instructions for returning your orders.