Most e-commerce companies offer a period of 30 to 90 days to return the orders and get a refund. If you want to return your order from Bonobos, you must read this guide before submitting a return request.
Bonobos is an e-commerce company that is focused on men’s fashion and clothing. They claim to offer a perfect fit for everyone as no one has the same physique. They also have a team of experts who provide style advice to all the customers.
An easy 45-day return policy is offered by Bonobos on eligible items. To learn more about the return policy and the process to submit a return request, go through the steps below.
Can I Return My Order From Bonobos?
Yes, you can return your orders from Bonobos within 45 days after the order is delivered and get a refund to your original payment source. The tags must be intact and the clothes should be unused and unaltered, exactly in the original condition.
If you wish to cancel the order but the cancellation window has already closed, then you can return the items once it is delivered. If the items you have ordered are a part of the final sale, you will not be able to return them.
What Is The Return Policy Of Bonobos?
Bonobos allows its customers to return their orders within 45 days after the delivery. After the 45-day return period is over, you can still return the order within 90 days after the delivery, but in that case, you will receive the refund as a store credit in your account.
You need to make sure that all the apparel you wish to return must be in its original condition, unwashed, unused, and the tags are still intact. A return label is included in the order, you can use that to return the domestic orders for free. In case you have lost or misplaced the return label, you can easily generate it online.
How Can I Return My Orders On Bonobos?
To initiate a return, you need to send the items back to Bonobos through FedEx. You will find a return label in your package and use it to return the order. If you have lost the return label, you can print it online by clicking here. Enter your order number, email ID, and reason for return, and click on the “Print return label” option.
Once your order has reached the return address, you will receive an email that includes the refund information. It will take around 2 weeks for the refund to be credited to your account, which includes the processing time and the time taken by your banks. If you have returned for a store credit, it will be reflected in your account when your order is received at the return address.
What Are The Customer Feedback And Experience With Bonobos’ Returns?
While most of the customers are satisfied with the quality of the products and the customer service, there are a few complaints as well. A customer had posted his concerns online regarding a paint of pants which he is unable to return as he ordered it during the sale.
There comes the need to learn about the return policy, as mentioned in the return policy of Bonobos, all the items available during the sale are not eligible for returns and exchanges.
According to other reviews, Bonobos is one such brand that offers style and comfort at the same time, with great customer service and style advice by fashion experts.
Frequently Asked Questions
Does Bonobos Accept In-Store Returns?
You can exchange or return your apparel by visiting the Bononos stores and the staff will help you with the process.
How Can I Contact The Customer Support At Bonobos?
If you have any queries or need any assistance, you can contact the customer service team of Bonobos by writing an email to [email protected] or calling 1-877-294-7734.
Conclusion
Some people find it hard to return their online orders and they end up keeping the products. However, in this article, we have explained the return policy of Bonobos and mentioned the process of returning the orders from Bonobos.